Category:
Stakeholder Management (8)

Treat Your Suppliers Like Potato Wedges

When a product or service is important to you, don’t plan too far ahead. Purchase (or switch) per month. What is the difference between...

Read more

Value Creation over Value Extraction

When you see an organization as a social value network (as I do) then you inevitably come to the conclusion that all stakeholders partici...

Read more

Why Not Delight the Supplier?

Yesterday I noticed that an invoice for the Moving Motivator cards from my printer had been hanging around in my “to-pay” folder for ...

Read more

Stakeholders for Organizational Change

I used my first edition of Roving Coffee (in Stockholm, Sweden) to get feedback on my latest concept for stakeholders of organizational c...

Read more

Delight Your Stakeholders

Imagine you organized a dinner party for all stakeholders of your business. Shareholders, customers, suppliers, employees… everyone who...

Read more

The Purpose of a Business is NOT Customer Value

I keep saying that the purpose of a business is NOT to satisfy the customer. And people keep asking me why. Here’s why… An organizati...

Read more

The “Optimal” Fallacy

You cannot “optimize the whole”. The best you can do is sub-optimize, cooperate, and iterate. Allow me to share with you the trouble ...

Read more

The Customer Value Problem: Ditch the Value Stream!

The value stream is a potentially harmful metaphor. I think we should replace value streams with value networks, and customer value with ...

Read more