Treat Your Suppliers Like Potato Wedges
When a product or service is important to you, don’t plan too far ahead. Purchase (or switch) per month. What is the difference between...
Value Creation over Value Extraction
When you see an organization as a social value network (as I do) then you inevitably come to the conclusion that all stakeholders partici...
Why Not Delight the Supplier?
Yesterday I noticed that an invoice for the Moving Motivator cards from my printer had been hanging around in my “to-pay” folder for ...
Stakeholders for Organizational Change
I used my first edition of Roving Coffee (in Stockholm, Sweden) to get feedback on my latest concept for stakeholders of organizational c...
Delight Your Stakeholders
Imagine you organized a dinner party for all stakeholders of your business. Shareholders, customers, suppliers, employees… everyone who...
The Purpose of a Business is NOT Customer Value
I keep saying that the purpose of a business is NOT to satisfy the customer. And people keep asking me why. Here’s why… An organizati...
The “Optimal” Fallacy
You cannot “optimize the whole”. The best you can do is sub-optimize, cooperate, and iterate. Allow me to share with you the trouble ...
The Customer Value Problem: Ditch the Value Stream!
The value stream is a potentially harmful metaphor. I think we should replace value streams with value networks, and customer value with ...
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