Tag:
customer value (2)
I Curse My Customers
Let me tell you a little secret: Every now and then, I curse my customers. OK, it’s not really a secret, probably. I think the neig...
16 January 2015
The Customer Value Problem: Ditch the Value Stream!
The value stream is a potentially harmful metaphor. I think we should replace value streams with value networks, and customer value with ...
25 October 2010
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