Category:
Stakeholder Management (8)

Treat Your Suppliers Like Potato Wedges

When a product or service is important to you, don’t plan too far ahead. Purchase (or switch) per month. What is the difference between...

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Value Creation over Value Extraction

When you see an organization as a social value network (as I do) then you inevitably come to the conclusion that all stakeholders partici...

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Why Not Delight the Supplier?

Yesterday I noticed that an invoice for the Moving Motivator cards from my printer had been hanging around in my “to-pay” folder for ...

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Stakeholders for Organizational Change

I used my first edition of Roving Coffee (in Stockholm, Sweden) to get feedback on my latest concept for stakeholders of organizational c...

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Delight Your Stakeholders

Imagine you organized a dinner party for all stakeholders of your business. Shareholders, customers, suppliers, employees… everyone who...

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The Purpose of a Business is NOT Customer Value

I keep saying that the purpose of a business is NOT to satisfy the customer. And people keep asking me why. Here’s why… An organizati...

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The “Optimal” Fallacy

You cannot “optimize the whole”. The best you can do is sub-optimize, cooperate, and iterate. Allow me to share with you the trouble ...

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The Customer Value Problem: Ditch the Value Stream!

The value stream is a potentially harmful metaphor. I think we should replace value streams with value networks, and customer value with ...

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