Changing the world requires telling people when you feel delighted, and when you feel you’re suffering.
Last week was our annual trip to the Belgian Ardennes, where my friends and I enjoyed 7 days of reading, walking, playing, and eating. We had a great time in a wonderful house. There was just one problem… The design chairs in the living room were nice to look at, but awful to sit in. And so I told the owners, “Awesome house, crappy chairs!”
Changing the world requires open and honest feedback.
How else are we going to make this world a better place?
This means you must be able to tell someone, “Look, I really like you, but your service is crap.”